We are now shipping our unique “Made in Sri Lanka” Zigzag collection internationally. Shop your favorites and get them delivered to where you are, or send them to friends & family around the globe.

Australia	Italy	Qatar
Austria	Japan	Romania
Bahrain	Malaysia	Singapore
Canada	Maldives	Sweden
Estonia	New Zealand	Switzerland
France	Netherlands	United Arab Emirates
Germany	Oman	United Kingdom
Ireland	Philippines	United States

 

Countries that we ship to currently are listed in our checkout page country list. If you like to add your country as well to shop with Zigzag, let us know by simply emailing to knock@zigzag.lk 

Delivery Process

Once the order is handed over to the courier, we will be emailing you a tracking number. If you have not received any, please email us at knock@zigzag.lk. If possible please mention “ International shipping” in the subject line so that we can reply to you asap.

Please make sure to give a reachable number as the courier may try to contact you upon delivery. Courier will try 3 delivery attempts with proper communication with you. In failure or refusal to accept the delivery, please check with the delivery company of a way to receive the package if possible ( either you would be able to pay a surcharge of the 4th attempt and get deliver or pick up from the depot). If not it will result in the goods being destroyed and purchases are strictly non-refundable and we will not be responsible for the package.

 

Delivery Time

We are doing our utmost best to deliver the package to you asap. We are trying our very best to do the delivery within 5 working days. Due to different reasons the delivery might get delayed. Hence we are unable to promise you a delivery date. 

 

Payments

At the moment we are only accepting credit card payments & bank deposits for orders.

1. Credit/debit card payments
We are using the "Cyber Source" secured payment gateway in our web site.
Please select the payment option "credit card" at the checkout page.
Please note that the checkout page total is in USD.

2. Bank Deposits
If you select the "Bank Deposit" option, you can deposit the amount to the below mentioned bank account and share an image of the deposit/transfer slip by emailing to knock@zigzag.lk with the order number.
Please make the payment within 3 hours to keep the items reserved.

Bank - Commercial bank of Ceylon PLC
Account Name - Zigzag (Pvt) Ltd.
USD Account Number - 5000239771
Currency Type - USD
Bank Code - 7056
Branch Code - 068
Swift Code - CCEYLKLX

Bank Address - No.405 R.A..De Mel Mawatha, Colombo-03, Sri Lanka

 

Delivery Fees

Delivery fee will be calculated at the checkout page, based on different factors such as the destination location, products that has been ordered, package size & weight etc. Please note that the charges are subjected to change at any given time.

 

Duties & Taxes

Please note that we have not collecting any duties & taxes fees from the customer when placing the order. As we are following Delivered Duty Unpaid (DDU) method, If there are any charges (Tax/ Duties) relevant to the destination country, it should be paid to the courier upon delivery by the customer.

 

Exchanges

Do you have any issue with the delivery and you need to exchange? You can exchange items in the original condition with packaging from 30 days of purchasing. Sale & discounted items will not be exchanged. Exchange is possible only ONCE.

 

1. Please email us on knock@zigzag.lk. Kindly mention that it is an “international order“ in the subject line with the order number. We would be grateful to hear the reason for exchanging the item as well.
2. Keep the labels and tags with the product (attached) and return with the original receipt.
3. Please send the return package to the below address. Return courier charges should be paid by the customer.

Zigzag(Pvt.) Ltd, Oviklo warehouse complex, 18/1F, Duwawatta, Buthgamuwa Road, Kotikawatte, Sri Lanka.

 

4. Once the goods are received, we will check and approve for the exchange. You will be provided a coupon code for the value of the return goods to redeem against your next purchase.
5. Please note that purchases and shipping charges are non- refundable.

 

Do you have any questions? Feel free to email us on knock@zigzag.lk and we will assist you.